Sales terms and conditions (GTC)
These GCS govern the acquisition, through computer or telephone mode, the products presented on the site www.intimoboy.com (The "Products") (The"place"), Managed by Artexpo of Fastellini, with headquarters in Via A. Manzoni, Albignasego (PD), registered at the Chamber of Commerce of Padova N ° PD400965, VAT 02644271203.
These GCS form an integral and essential part of the purchase contract of any product and an Order (as defined in Section 1.2), it involves the acceptance by the customer.
It should be noted, finally, that the provisions of the GCS to reference the Consumer (as defined below) will apply only to borrowers who fall within its definition. Consumers will benefit, in particular, of all the protections provided in the event of the conclusion of distance contracts within the meaning of Title III, Section II, of Legislative Decree no. 6 September 2005, n. 206 ( "Consumer Code"), As well as of all other protections provided without exception, in favor of consumers, the Consumer Code and the same as any other applicable law.
Customer Service Intimoboy is available for information, complaints and disputes:
Fixed number: 049 82 57 450
1. Scope. definitions
1.1 These GCS are applied against all orders relating to the purchase of products and forwarded to Intimoboy through the website or by contacting the number 049 82 57 450
1.2. Within the present CGV find application the following definitions:
"Consumer": any natural person who carries out an Order for purposes unrelated to their entrepreneurial, commercial, craft or profession;
"Professional": any natural or legal person who makes an Order in the exercise of his business, commercial, craft or profession;
"Customer": depending on the case, a Consumer or a Professional;
"Contract": All agreements between Intimoboy and a customer about the purchase by the latter of one or more products, concluded, depending on the medium used, in the manner prescribed in Section 3.3 or 3.4 Section;
"Working day": any day of the week, except Saturdays, Sundays and public holidays in accordance with Italian law;
"Order": any proposal concerning the purchase of one or more Products, formulated by the customer against Intimoboy, alternately, depending on the medium used, in the manner prescribed in Section or Section 3.3 3.4
2. Download and consultation of the terms and conditions of the Agreement
2.1. The customer can keep a copy of the present GSC, as well as the documents making up the Agreement relating to the Products purchased on the Site, using the normal functionality of your browser (eg .: "File" -> "Save As").
2.2. In addition, the customer can store the data of your saving Order, with the support of your browser features, the data summarized in the last web page preceding the submission of each Order, is awaiting the Order-Confirmation that will Intimoboy received, following the forwarding of the Order, to the email address specified by the customer. This e-mail confirmation will contain the data of the Order submitted by the Customer, in addition to the GCS, which may lead to print or save these documents, making use of the features of your email program
2.3. The data of each order will be saved from Intimoboy on their systems. In order to preserve the confidentiality of such information, the access to them, by the Client, will be allowed only after prior authentication in the restricted area of the site called "My Account" by entering appropriate credentials access by the Client as are attributed to the time of registration at the Site. In this reserved area, using your credentials, the customer can see the already concluded contracts, the orders pending and those just forwarded, and to update and save their contact details, any bank details and / or data relating to the subscription of the newsletter. The Customer undertakes to treat as confidential the credentials of access to said restricted area of the Site and not to make them available to third parties.
3. Conclusion of Contract
3.1. Any contract entered into for the purchase of products will be exclusively stipulated in Italian.
3.2. The presentation of products on the Site constitutes an invitation to the Site users to formulate, against Intimoboy, a direct offer. These calls have to offer not binding on Intimoboy and, in particular, are not offered to the public pursuant to art. 1336 of the Italian Civil Code, it being in the full discretion of Intimoboy, every decision on acceptance of the proposals may be formulated.
3.3 Conclusion of the contract via internet
3.3.1 all the necessary data to allow same Intimoboy To purchase one or more products via the Internet, the customer must first register on the site, providing Intimoboy, in compliance with the applicable provisions on the protection of personal data, the to implement the submitted Orders.
3.3.2 After completion of the registration, the customer can select one or more products that it may consider purchasing, placing them in a "shopping cart" virtual, which will always display the content before forwarding the Order.
3.3.3 By clicking on "Proceed to checkout" button, it will initiate the process of your Order. At the stage of formulation and the Order until its actual forwarding the Customer shall, however, the opportunity to review the data entered by clicking on "Back", so as to identify and correct any incorrect information.
3.3.4 Clicking on the "Finalize Order", at the end of the procedure initiated under the previous section 3.3.3, the Customer will make placing your Order against Intimoboy. Each order placed in such manner shall be understood, in effect, as a contractual proposal by the customer.
Forwarding the Order by the Customer it will follow promptly confirmed by Intimoboy respect to the receipt of the Order itself, by sending an e-mail e-mail account supplied by the customer. By sending this e-mail, Intimoboy will, furthermore, to inform the customer whether the order can be accepted or not (the Order-Confirmation).
3.3.5. Intimoboy has the right to accept or decline any orders received without, in case of rejection, the customer can lay claim or claims against Intimoboy in any way. The Order shall be deemed, in any case, accepted and consequently the agreement concluded at the time that the customer will receive on your e-mail address, Order-Confirmation, containing confirmation of the Order.
3.4 Conclusion of the contract over the phone
3.4.1. The Customer may also purchase the products by contacting customer service, the number 049 82 57 450, Monday through Friday from 9: 00 to 18: 00, as long as they have previously done so to register with the site.
3.4.2 . If the conditions provided for in paragraph 3.4.1, the customer can proceed to relay an order by contacting customer service at the number above, talking to operators all the data required for its completion (name, surname, email address, billing address and shipping address, if different from the billing address).
3.4.3 The Order will be deemed submitted at the end of the telephone communication and will have to be understood, even then, that, as a contractual offer to the senses and for the effects dell'artt. 1326 of the Italian Civil Code. Forwarding the Order by the Customer will follow the confirmation by Intimoboy, through Order-Order Confirmation of receipt of the same and its acceptance.
3.4.4. Intimoboy has the right to accept or decline any orders received without, in case of rejection, the customer can lay claim or claims against Intimoboy in any way. The Contract shall be, in any case, concluded at the time that the customer will receive on your e-mail address, Order-Confirmation.
3.5. Before forwarding the progress of any order, much in the manner set out in Section 3.3 than those laid down in Section 3.4, the Customer is invited to read with the utmost attention the GCS.
4. Price and shipping
Prices of Intimoboy Products published on the homepage or in the different sections of the Site are inclusive of VAT.
Intimoboy reserves the right to modify at any time the prices of Intimoboy Products that are shown on the Site. Any changes to the prices of products Intimoboy will not, however, effective against customers who have already done the forwarding of an Order.
5. Payment and Delivery
5.1. Except in cases in which choose to use the option "Cash on delivery"The customer will pay the full price of the Products ordered Intimoboy, when forwarding the Order. It is understood that, in case of non acceptance of the Order, Intimoboy will promptly refund to Customer any amounts already paid.
As part of the Order forwarding process, it may be proposed by Intimoboy, at the discretion of the latter, different payment methods, such as, for example, payment by credit card (Visa, MasterCard, American Express) , payment via secure system "Paypal" payment by prepaid card (eg. "Postepay") and payment by bank transfer. The Customer shall be obliged to indicate the mode of payment, including those proposed by Intimoboy, which intends to use.
In case of order made by phone, under Section 3.4, the price payment is due or at the time of delivery of products in case of cash on delivery or at the time of confirmation of the Order receipt when paying with credit card. Payment by credit card over the phone is only possible if the customer has already placed an order with the same credit card on the Site. The Customer must communicate during the call the security code CVV credit card.
5.2. Invoices will be issued in electronic format only.
5.3. Intimoboy reserves the right to refuse or not to execute orders, that provide for the delivery of the relevant Products Intimoboy outside the Italian territory, namely in the municipalities of Livigno and Campione d'Italy. For deliveries, Intimoboy will use vectors selected from the same Intimoboy. Where the Intimoboy product is marked on the site as "available", Intimoboy will ship that article as soon as possible or, in the case of payment by bank transfer within 5 (five) working days after the confirmation of receipt of the Order.
5.4. Intimoboy not be responsible for failure or delay in the event that: (a) Although he has been responsible for regular and timely purchase of hedging products in the Order received, it has not been supplied in the terms and ways agreed with the supplier; (B) not be able to make up for the lack of availability of these products, not subject to circumstances beyond its control; and (c) has promptly informed the customer of such unavailability Intimoboy products. In any case, if the customer is a consumer and the unavailability of Intimoboy products, due to the circumstances referred to in points (a) and (b), does not permit the delivery of Intimoboy Product within 30 (thirty) days from 'forwarding Order by the Consumer same, Intimoboy will refund the consumer any of the price upfront payments on the day following that on which it was sent to the Order and no later than 30 (thirty) days from the day following that on which it was sent the Order.
5.5. Intimoboy not be responsible for failure or delay in delivery due to force majeure, such as - but not limited to strikes, the Public Authority measures, rationing or shortage of energy or raw materials, transport difficulties, fire, flood, flooding and damage to machinery industrial independent from Intimoboy. Intimoboy will promptly disclose to the customer the occurrence and the loss of a force majeure event. If the force majeure persists for a period longer than the 30 (thirty) days, either party may withdraw from the contract. In the case of termination pursuant to this Section 5.5, the customer is not entitled to any compensation or damages of any kind, subject to the right to the refund of the amount already paid by way of price for Intimoboy Product object of the Order, within 30 days following the Order itself.
5.6. In the event of a purchase made by a consumer, the risk of accidental perishing of products Intimoboy remain with Intimoboy until their delivery to the consumer or to another entity indicated by the latter, regardless of whether the shipment of such products is or Intimoboy less ensured. In the event of a purchase made by a person other than a consumer, the risk of accidental perishing article passes to the customer with the delivery of the Product Intimoboy by Intimoboy the first carrier.
6. Right of withdrawal
6.1. In compliance with the information duties in art. 52, 1 paragraph, letter. (F) and (g) of the Consumer Code, Section 6.3 below lists terms and conditions governing the right of withdrawal in favor of the consumer, as adjusted by the same Consumer Code. In addition to the terms provided by law, Intimoboy grants, also, to consumers an additional period within which it will be possible to exercise the withdrawal, in accordance with the provisions of Section 6.4.
6.2 It should be noted, however, that the right of withdrawal in favor of the consumer does not apply to Intimoboy products which, by their nature, are not fit to be returned or are at risk of rapid deterioration or alteration, such as, but not example, already open cosmetics.
6.3 instructions for exercising the withdrawal in cases provided by the Consumer Code
In accordance with the Consumer Code, the consumer has the right to terminate the Agreement in the manner and timing established in this Section.
Where it intends to exercise this right of withdrawal, the consumer will have to do so within 10 (ten) working days from the date of delivery of the Product Intimoboy (in case of multiple delivery, the date of the last partial delivery) sending communications appropriate (without need to specify any reasons), to be transmitted by registered letter with acknowledgment of receipt, or by fax or e-mail provided it is confirmed by registered letter with acknowledgment of receipt within 48 (forty eight) hours, to the address indicated below .
In case of exercising the right of withdrawal, the consumer will be required to return the product to Intimoboy Intimoboy to the addresses listed below within the same period of 10 (ten) days from the delivery date of the article.
The essential integrity of the property to be returned is an essential condition for exercising the right of withdrawal. It is sufficient, however, that the asset is returned in a normal state of conservation, as it has been kept and possibly used with the use of normal diligence.
The notice of withdrawal must be addressed to:
Intimoboy by ARTEXPO
Via delle Industrie 40
35020A lbignasego, PADUA
The articles must be returned to:
Uff. ARTEXPO shipments
Via the 40 industries
35020 Albignasego PADUA
Tel: 049 82 57 450
Consequences of withdrawal
If the consumer has exercised his right of withdrawal in accordance with the provisions of the present GTS, the performances that have already been received by the consumer and / or Intimoboy they must be returned. The refund of the price paid by the Consumer will be made by Intimoboy, provided that the Intimoboy Product has been returned by the consumer, within 30 (thirty) days from the date of receipt by Intimoboy communication exercise of withdrawal or, if earlier, the date on which Intimoboy received Intimoboy returned Product by the Consumer. The risks related to the destruction or damage to Products Intimoboy during the expedition are forgiven at the Customer, it being understood that in such an eventuality, the Intimoboy Products will not be considered intact and the withdrawal will not be enforceable. The shipping costs related to the return of Intimoboy product are borne by the customer, or at Euro 5,90 using our UPS courier, provided that for the purpose of returning the Product Intimoboy, the consumer uses the label sent by Intimoboy for shipping the product Intimoboy.
6.4 Instructions for the exercise of the extended right of withdrawal provided for the Consumer
Since the date of expiry of the period of 14 (ten) business days to exercise the right of withdrawal provided by the Consumer Code and to supplement the provisions of the latter, the consumer will retain the right to terminate the Contract for 20 (twenty) days immediately following. The right of withdrawal provided for in this Section 6.4 can not, however, be exercised by the consumer in case of purchase of gift vouchers (as defined below) or in relation to items which, by their nature, are not fit to be returned, such as, for example, the already open cosmetic products.
6.5 In both the cases referred to in articles 6.3 and 6.4, in the event that the consumer wishes to exercise the right of withdrawal, the Intimoboy Products must be returned:
- Properly packed in their original packaging, in perfect condition for resale (not damaged, damaged or soiled) and equipped with all the possible accessories, instructions for use and documentation;
- Bearing the transport document (present in the original packaging), in order to allow Intimoboy to identify the consumer (order number, name and address);
- Without manifest signs of use, other than those compatible with the conduct of a normal test article. Ie they must not bear any traces of prolonged use (over several minutes) in excess of the time necessary for a test and should not be in a state that does not allow resale.
Where Intimoboy the returned product does not comply with the provisions of the preceding paragraph, the withdrawal will not be enforceable.
7 Vouchers and coupons Selling
7.1 We offer gift certificates and coupons Selling. Gift certificates can be purchased on the Site. Good Selling can not be purchased on the site, but are offered by Intimoboy in the context of promotional campaigns, for a limited period of validity.
7.2 Please note that gift certificates and coupons Selling following conditions partially different. In addition, gift certificates and coupons Selling are used only in reference to certain types of products, also in accordance with the will be indicated on the Site.
8. Conditions for collection of vouchers
8.1. The vouchers offered by Intimoboy in the context of promotional campaigns (the "Purchase" coupons) are valid until the date indicated and can be used only once in a procedure of Order. The Gift certificates can only be used before the Order validation (before clicking "Confirm", at the end of the ordering process). After this point, it is not possible to apply any reduction. Please note that the Selling coupons will only be used to purchase some specific products Intimoboy, as will be better shown on the Site.
8.2. The Gift certificates are non-refundable in cash and do not accrue interest on the claim represented by the same Gift certificates. The credit represented by a Purchase Voucher is not transferable. Loans represented by each Gift certificates are not cumulative.
8.3. The value of Intimoboy Products purchased with the Gift certificates must be at least the same amount of Gift certificates. In case of purchases totaling less than that of the Good Purchase, you can not refund the Customer any remaining credit.
8.4. If the credit represented by a Good Purchase agreement is of a lower amount to the total price to pay for an Order, the difference will be paid with other permitted payment method.
8.5. The Gift certificates will not be refunded if the Products are entirely or partially returned.
9. Conditions for the collection of gift certificates
9.1. Gift certificates (the "Gift Certificates") are good prepaid purchase issued by Intimoboy that can be purchased by customers and can only be used within the Site.
9.2. The gift voucher can not be used to purchase additional Gift Certificates. For the purchase of Gift Certificates are available, such as means of payment, only prepayment by bank transfer, payment by credit card and payment via secure system "Paypal."
9.3. The gift voucher can be used by the bearer only before forwarding the Order, subject to the possibility for the customer to use the gift voucher for future purchases. The gift voucher is non-refundable in cash and not accrue interest on credit represented by Gift Certificate same. Within each process an order, loans represented by each Good Gift Baskets are cumulative. Within each process an order, loans represented by Gift Certificates are also combined with the claims represented by a Good Purchase.
9.4. The cancellation of an order to purchase a Gift Certificate can be made through the Customer Service, provided that the Gift Certificate same has not yet been used, according to the procedures for exercising the right of withdrawal to the previous Section 6.3. A Gift Certificate to be considered used if it has been used as part of an order that is credited to the account of a customer, as reported in the restricted area of the site.
9.5. If the credit represented by a gift voucher is less than the price of the Order, the difference can be welded with other permitted payment method.
9.6. To credit the Gift Voucher to your customer account or to inspect an existing claim, the customer can visit the special section "My Account" on the Site.
9.7. Intimoboy will not be in any way responsible for the loss, theft or illegibility of paper gift vouchers. Moreover, Intimoboy not be liable in case of e-mail address for typing errors of the Gift Voucher recipient customer.
9.8. The gift voucher is transferable. They are not, however, be reproduced, published and / or handling of the gift voucher. In case of fraud, embezzlement or suspicion of illegal activities related to the purchase or to the collection of a Gift Certificate, Intimoboy reserves the right to close its account customer or require alternative payment methods to those generally permitted.
10. Warranty and complaints handling
10.1. To purchases made by consumers apply the rules of law relating to guarantees, including, if applicable the rules laid down by the Consumer Code relating to the guarantee for the consumers.
10.2. When it finds any defect in the Products to be purchased pursuant to these GCS, the Consumer may contact, under penalty of forfeiture, within two months from discovery, Intimoboy in the manner set out in these Terms and conditions and require repair or replacement of the Product. The choice between repair or replacement will remain in the availability of the Consumer, except in cases where the chosen remedy is objectively impossible or excessively expensive compared to the other.
10.3 Intimoboy will, as appropriate, to make repairs and replacements required within a reasonable period following receipt of the consumer demand. Intimoboy invites the customer to describe in as much detail as possible the nature of the fault or defect identified and possibly to transmit a copy of the Order documents that indicate the order number, the consumer number, and any other relevant information for the correct identification the complaint. If no reply is received within the Consumer 5 (five) working days, Intimoboy calls since the consumer now to solicit a response. Intimoboy may also want to verify that the e-mails sent by the same may not be re-routed in or blocked by any 'spam filters' that do not arrive correctly at the destination other technical issues of the e-mail program of the recipient customer.
10.4 Where (i) the repair or replacement requests are impossible or excessively expensive, or (ii) did not take place within a reasonable period; or (iii) have caused significant inconvenience to the consumer the same, the latter may request of his choice an appropriate reduction of the price or rescission of the Contract. Will not, in any case, for terminating the contract for minor defects, with respect to which it was not possible or would be too burdensome to repair or replacement of its products.
10.5 It is expressly understood that the foregoing Sections 4.1, 4.2, 4.3 and 4.4. will not apply in case of defects in products purchased by Professionals, for which Intimoboy, without prejudice to the extent required by law, makes no warranty.
10.6. For any inquiries, Intimoboy invites, in any case, the customer to call our Customer Service, which can be contacted as follows:
Intimoboy by ARTEXPO
Via the 40 industries
35020 Albignasego, Padova
11. Data Protection
12. Changing Conditions of Sale
On the occasion of any change to these GTCS, Intimoboy will promptly publish the GCS changed on site.
The GTC modified become an integral part of new contracts, as of the first order placed by the Customer, following their publication on the Site. In the case of already submitted orders before notification, will be applied to the previous version of the GCS.
13. Clause replacement
If a present or future design of the GCS and / or the contract be or become wholly or partly invalid and / or ineffective, or there is a gap in the provisions of the GCS and / or the contract, the remaining provisions of the GCS and the contract They will remain in any case valid and effective. It is understood that Intimoboy and the Customer shall undertake to negotiate in good faith the integration of the gap or replace the void and / or unenforceable provision with the aim of achieving the same results pursued by the invalid or unenforceable clause and to safeguard the economic substance the contract.